Careers
Customer Service Representative
Adventure Sports - Miami
Responsibilities:
- Respond to all inbound dealer communications via phone, skype, and email, etc.
- General customer relations
- Effectively and efficiently handle communication with all independent sales reps and outside sales executives regarding sales, orders, and customer service issues
- Complete management of order fulfillment from order submission to ensuring that backorders and future orders are filled accurately and in a timely manner
- Effectively and efficiently handle online sales, servicing and support
- Solve a variety of customer service issues as they relate to the sales division
- Secure new and add-on orders via sales calls, attendance of promotions and demo events, dealer meetings and trade shows, and participation in other activities
- Assist Division Managers in periodic activities such as drafting inventory and sales documents, letters to retailers, updating of dealer information in ASI systems, etc.
- Assist with entering warranties into the system
- Achieve the monthly sales goals established by management
- Participate in the recruitment of new accounts
- Participate in the sorting and counting of year-end inventory
- Other duties as assigned